The organisation needs long-term COMMITMENT to constant improvement.
Adopt the philosophy of zero errors/defects to change the CULTURE to right fist time.
Train your personnel to understand the CUSTOMER-SUPPLIER relationship.
Do not buy products or services on price alone - look at the TOTAL COST.
Recognize that improvement of the SYSTEMS needs to be managed.
Adopt modern methods of SUPERVISION and TRAINING -elininate fear.
Elimate barriers between departments or section by managing the PROCESS-improve COMMUNICATIONS and TEAMWORK.
Constantly educate and retrain - develop the EXPERTS in the business.
Develop a SYSTEMATIC approach to manage the implementation of the safety, health, environmental and quality management system