The organisation needs long-term COMMITMENT to constant improvement.

Adopt the philosophy of zero errors/defects to change the CULTURE to right fist time.

Train your personnel to understand the CUSTOMER-SUPPLIER relationship.

Do not buy products or services on price alone - look at the TOTAL COST.

Recognize that improvement of the SYSTEMS needs to be managed.

Adopt modern methods of SUPERVISION and TRAINING -elininate fear.

Elimate barriers between departments or section by managing the PROCESS-improve COMMUNICATIONS and TEAMWORK.

Constantly educate and retrain - develop the EXPERTS in the business.

Develop a SYSTEMATIC approach to manage the implementation of the safety, health, environmental and quality management system